Mobile: 07804229421 or 07804229402
Email: info@landlordlettingnetwork.co.uk

Landlords

I just wanted to say what a great service this is. I wish I had found it months ago. I have a tenant on benefits and she now owes me £17,000. yes you read that correctly. I contacted the council directly and they refused to help saying the tenant had to initiate the call for help. It's been a nightmare. I have put her through court and got judgement to evict her and now the council want to pay me rent but not the arrears!!! She will be evicted sometime in the next 4 to 6 weeks and it's a shame.”

Landlord - Mike

LHA Referencing for Housing Benefit Tenants

Many landlords worry about letting to tenants on benefits - however after working for over 30 years with tenants on benefits our understanding of how to best navigate the system is second to none. Let us help you through the complex benefits maze to ensure you maximise income and minimise your arrears. Click here for more information

Services for Landlords

We understand that letting your property, especially for the first time, can be a worrying experience and with this in mind our most important consideration is providing you the Landlord with the best possible service and the right tenant for your property. We never forget that the property is your most important asset and we can confidently assure you that by instructing us to act as your Letting and Management Agents we will do our very best to ensure that your asset will be in professional and caring hands.  Click here to find out how we can help you

Landlord Preparation - Guide for Landlords

Before a property can be let, there are several matters which the owner will need to deal with to ensure that the tenancy runs smoothly, and also that he/she complies with the law. Click here to find out more information

Other Considerations

Other Considerations. Click here for further information

Health and Safety, and other Legal Requirements

Certain requirements are the responsibility of the owner (Landlord). Where we are managing the property they are also our responsibility. Therefore where we are managing we will ensure compliance, any costs of which will be the responsibility of the landlord. Click here for further information

Case Studies

We are really happy with the progress that we have made so far and we are doing a lot of good work to support our tenants, however our main focus is on our business which is our landlords and their properties.  The landlords we work with recognise that all of the work that we do to support our tenants means that we have tenants that are loyal, respectful in their properties and who pay their rent on time. Click here for further information

Professional Matters

We are members of The Property Ombudsman, ARLA (Association of Residential Letting Agents), CIH, the Residential Landlord Association and the National Landlords Association and we also have client money protection insurance, public liability insurance and professional indemnity insurance in place. A COPY OF OUR CLIENT MONEY PROTECTION CERTIFICATE CAN BE FOUND HERE

Privacy Notice

About Us

Landlord Letting Network (LLN) is a trading name of landlordlettingnetwork.co.uk ltd whose registered number is 8493468 and registered office is 24 Napier Court, Gander Lane, Barlborough, Chesterfield. S43 4PZ

If you have any queries concerning your personal information, please contact us at info@landlordlettingnetwork.co.uk.

Data Protection Information

We are registered under the Data Protection Act 2018 and any information you supply will be treated in accordance with that Act. For more information about LLN, please visit the About Us section. You can obtain further information about data protection laws by visiting the Information Commissioner's website at www.ico.org.uk.

Purpose of this privacy notice

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website.

It is important that you read this privacy notice when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

Controller

We are the data controller and responsible for your personal data

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

Title of DPO: Claire Turner

Email address: info@landlordlettingnetwork.co.uk

Telephone: 01246 416164

Postal address: c/o Footprints accountancy, 24 Napier Court, Gander Lane, Cgesterfield. S43 4PZ

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Information gathered and its use

We receive and store any information you enter on our website, or give us in any other way, for example through our agents, through documentation you complete or provided by you when giving us feedback. We use your contact details to communicate with you, we may also use your information to send you news about our products and services or those of other carefully selected companies which we think may be of interest to you.

If you register on our website and/or become one of our landlords the information you provide may be shared with, but is not limited to,  other organisations such as Sheffield Council, the Department of Work and Pensions, Sheffield Credit Union, Utility companies, other landlords etc.

We may contact you by post, email, telephone or SMS for these purposes. If you do not want to receive such communication you can opt-out during registration, by emailing us at info@landlordlettingnetwork.co.uk, or by following the unsubscribe instructions. Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new applicant/tenant/landlord (a) Identity

(b) Contact

Performance of a contract with you
To manage our relationship with you which will include notifying you about changes to our terms or privacy policy

 

(a) Identity

(b) Contact

 

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

 

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity

(b) Contact

(c) Technical

 

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website content to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity

(b) Contact

(c) Usage

(d) Marketing

(e) Technical

 

 

Necessary for our legitimate interests (to study how clients use our services, to develop our services, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, services, marketing, client relationships and experiences (a) Technical

(b) Usage

Necessary for our legitimate interests (to define types of clients for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

Retention Policy

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. We keep the personal data referred to in the table above for no more than 10 years. In some circumstances you can ask us to delete your data.

Information provided during the referencing process by prospective landlords, will be deleted/destroyed if a decision is taken not progress with a contract, at the point that any such decision is made. However if a dispute arises we will retain information that we deem necessary for the purpose of dealing with such disputes. Information held for former landlords will be securely held for no more than 10 years following the termination of the tenancy and will then be deleted/destroyed.

Site monitoring

When you use Landlord Letting Network website we anonymously record the details of the pages you look at but this data is not personally identifiable. We use this data to monitor site traffic and analyse paths customers take through our site which enable us to improve the service we provide. This information is only used by us and is not passed to any other party.

We reserve the right to change, modify, add or remove provisions of this Privacy Policy. Any changes to this Policy will be shown here, and we recommend that you check this Policy again from time to time.

Place of processing

The personal information held by us is held on and processed by computers situated in the United Kingdom.

Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We have security measures in place to protect our customer database and access to this database is restricted internally. However, it remains your responsibility to protect against unauthorised access to your log in details. If you open more than one browser of the same type whilst using the website, remember to close down all browser windows when you finish.

If you share a computer with someone else or use a public Internet access then we recommend to close down all browser windows when you finish, advise you to delete the browsing history and log off the computer. This will help ensure any personal information stored temporarily in the computer's memory is lost. 

Personal data is removed, deleted or destroyed as appropriate and in accordance with the ‘Integrity and confidentiality’ principle and ‘Information security section’ set out in the General Data Protection Policy.

Disclosure for legal reasons

We reserve the right to communicate such personal information as we hold to third parties which seek the disclosure of it, if we are requested to do so by law for example, section 29 exemption disclosure for crime and tax purposes.

Links to third party sites

Our site contains links to other sites. We are not responsible for the privacy practices, or the content of those websites. You should read the privacy policies of every website that collects data.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Email matches

We send out an email to landlords to the latest email address you supplied to us. To opt out of receiving these a landlord can follow the unsubscribe instructions on these emails or send an email to info@landlordlettingnetwork.co.uk.

Log Files and Statistics

We may use IP addresses, URLs of requested resources, timestamps and HTTP user agents to analyse trends, administer the system and gather broad demographic information for aggregate use.

In addition to this we may use third party services to monitor your use of our website, including Google Analytics, a web analytics service provided by Google, Inc ('Google'). Google Analytics use cookies to help analyse how visitors use our site. The information generated by the cookie about the use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies be selecting the appropriate settings on your web browser, however, please note that if you do this you may not be able to make full use of our website. By using Landlord Letting Network website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Legal Information and Your Agreement

Access by you of our website is confirmation that you have understood and agreed to be bound by all of these terms and conditions. Landlord Letting Network website is prepared and issued in the United Kingdom and is intended for the information of United Kingdom residents only. Landlord Letting Network website is for information purposes only and its content is subject to change without notice.

Nothing on the Landlord Letting Network website shall be deemed to constitute financial advice and in the event that you wish to have any such advice, you should contact a financial advisor.

Disclaimer

Whilst we use all reasonable efforts to ensure that the information published on Landlord Letting Network website is accurate, current and complete at the date of publication, no representatives or warranties are made (express or implied) as to the accuracy, currency or completeness of such information. We cannot accept responsibility (to the extent permitted by law) for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on Landlord Letting Network website or any other website to which it may be linked. We make no warranty that Landlord Letting Network website is free from errors, defects or viruses.

We reserve the right to change, modify, add or remove provisions of this Privacy Policy. Any changes to this Policy will be shown here, and we recommend that you check this Policy again from time to time.

Copyright Notice

The entire contents of Landlord Letting Network website (except where applicable the crown copyright location maps) is our property and is subject to copy right with all rights reserved.

You may download or print individual sections of the website for personal use and information only provided that these properly indicate our copyright and other proprietary notices.

You may not reproduce (in whole or in part), modify, decompile, disassemble or transmit or use for any commercial purpose whatsoever any information from Landlord Letting Network website without our prior written consent.

Email

There is no guarantee that any email you send will be received by us or that the confidentiality of that email will be maintained during internet transmission.

Regulatory

Landlord Letting Network (LLN) is a trading name of landlordlettingnetwork.co.uk ltd whose registered number is 8493468 and registered office is 24 Napier Court, Gander Lane, Barlborough, Chesterfield. S43 4PZ

Applicable Law

Any disputes arising from the use of the Landlord Letting Network website shall at all times be governed by the laws of England and Wales and the parties shall submit to the exclusive jurisdiction of the English Courts.

International Transfers of Personal Information

As the internet can be assessed worldwide, if you are visiting the site from outside the UK, your visit will necessarily result in the transfer of information across international borders. By visiting Landlord Letting Network website and communicating electronically with us you are consenting to these transfers.

Newsletters/Information and third party offers

We may send customers/tenants newsletters/information and third party offers.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.

Object to processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Contacting Us

If you have any questions about our Privacy Notice, or if you want to know what information we have collected about you, please email us at info@landlordlettingnetwork.co.uk You can also correct any factual errors in that information or require us to remove your details from any list under our control.

Complaints Procedure Information Commissioners Office

If you want to make a complaint then you should do so within three months of receiving our service. Waiting longer than that could affect our ability to look into your complaint. In some cases, a long delay will mean that we will not consider the matter at all.

We will acknowledge your complaint within 10 working days. In most cases, the person who dealt with you will first check to see if they can resolve your complaint by providing you with further information or clarification about any decisions they have reached. If they can't do that, they will share your complaint with an appropriate manager, who will look at what we have done and why.

Once a manager has considered your complaint, they will tell you what they have decided. The manager should reply within 30 calendar days of the complaint being raised with them.

If you are dissatisfied with this response you may complain to the UK Information Commissioner’s Office. Information on how to do this is available at http://ico.org.uk/complaints

Complaints Procedure Property Ombudsman

We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please put it in writing including as much detail as possible and we will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter). Complaints can be submitted by either email: info@landlordlettingnetwork.co.uk or post: Landlord Letting Network, c/o 24 Napier Court, Gander Lane, Barlborough, Chesterfield. S43 4PZ

What will happen next?

·         We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.

·         We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you.  A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

·         If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

·         We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

·         If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.

 

The Property Ombudsman

Milford House

43-55 Milford Street

Salisbury

Wiltshire

SP1 2BP

01722 333 306

admin@tpos.co.uk

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

 


©2013 Landlord Letting Network - All rights reserved - Tel: 01246 416164 - Email: info@landlordlettingnetwork.co.uk
Company Registration No. 8493468 | Registered in England and Wales
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